Astreya

Astreya

Field Technician I

Tempe, AZ · Contract

Sponsorship not specified$22k-$37kDetected 15 days ago
Project ManagementCustomer SupportPower Electronics

About the role

  • The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities.

Responsibilities

  • Perform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards.
  • Manage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets.
  • Facilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs.
  • Encourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure excellent customer service.
  • Manage inventory for "stuff stations" and accessory racks to ensure supplies are consistently available.
  • End-User Support & Service Delivery

Requirements

  • Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years' related experience and/or training
  • The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations.

Skills

  • Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
  • Experience with Google Sheets, workflow and project management applications, and administrative software applications.
  • Understanding of how to use a Tier-1 ITSM platform
  • Salary Range
  • $22.26 - $37.10 USD (Hourly)
  • Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Compensation

  • $22.26 - $37.10 USD (Hourly)
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.

Benefits

  • Corporate Wellness Program provided by Goomi Group
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
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This listing is sourced directly from Astreya's careers page and normalized into a canonical job model.