Illumio
Sales Operations Analyst, ADR
Sunnyvale, California - HQ · Junior · Internship
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About the role
- Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
- Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Responsibilities
- Learn the ADR workflow end to end, from lead assignment through to a qualified meeting, and document how it actually works today
- Maintain clear, current process documentation and enablement material so that expectations are consistent across the team
- Developing cadences and outbound best practices
- Build and maintain outbound cadences and sequence templates in the sales engagement platform, in partnership with ADR leadership
- Developing an AI workflow to generate pipeline
- Design and pilot an AI-assisted prospecting workflow, using tools such as Microsoft Copilot and the AI features built into the existing stack, to support account research, account prioritization, and outbound messaging
- Test and refine prompts and templates with a small group of ADRs, measure whether they lead to more qualified conversations, and document what works
- Partner with the ADR team and marketing to review the quality of marketing qualified leads and how they are being scored
- Gather structured feedback from ADRs on which lead sources and score thresholds convert, and bring that feedback back to marketing
- Help refine scoring criteria and routing so ADRs spend their time on the leads most likely to become pipeline
Requirements
- 0-2 years of experience in sales operations, marketing operations, account development, or a related business function
Nice to have
- Identify the steps that slow ADRs down or produce low quality pipeline, and work with the ADR managers to simplify or remove them
- Track which cadences, messaging, and channel mixes are producing qualified meetings, and retire the ones that are not
- Capture what top performing ADRs do well and turn it into repeatable, documented best practice the whole team can follow
- Learn the tools the ADR team uses day to day, including Salesforce.com http://Salesforce.com, SalesLoft, and prospecting data sources such as ZoomInfo and LinkedIn Sales Navigator
- Look for redundant tools, unused licenses, manual steps, and integration gaps, and recommend practical fixes
- Serve as a first point of contact for ADR questions about how the tools work, escalating configuration changes to the senior operations team
- Roll the proven workflow out to the wider ADR team and keep it current as new AI capabilities become available
- Monitor opportunities that have gone quiet or passed their expected close date and flag them to the ADR team and account executives
Skills
- ONWARDS TOGETHER!
- 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.
Company info
- We are seeking a motivated, curious, and detail oriented individual to join our Sales Operations team as an ADR Operations Analyst.
- Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor.
- Your security is important to us, and we are committed to a safe and transparent hiring experience.
This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.