Scoutai

Mission Operator - Field Service Representative

Paso Robles, CA · Full-time

Sponsorship not specified$50k-$75kDetected 67 days ago

CommunicationProblem SolvingAdaptability

About the role

This role is responsible for maintaining and troubleshooting deployed systems, ensuring fleet availability, and serving as Scout's technical representative alongside customers during operations, demonstrations, and fielding events.
You will act as the front-line expert for Scout's platforms, owning system performance in real-world environments and ensuring issues are diagnosed and resolved quickly.
This role requires deep hands-on technical ability across hardware and software, strong problem-solving skills, and the ability to operate independently in dynamic and often austere environments.

Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs
Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet
Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis
Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented
Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity
Assist in developing maintenance procedures, troubleshooting guides, and field support processes

Bachelor's degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience
3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems
Experience diagnosing issues in the field and independently driving resolution under time pressure
Experience documenting maintenance actions, system issues, and service activities in a structured manner
Strong communication skills and ability to translate technical issues into clear, actionable insights
Strong troubleshooting skills across mechanical, electrical, and software systems
Ability to interface directly with customers and represent the company in operational environments
Comfortable working in field environments with frequent travel and extended deployments (50-75%+)
Work on the world's most important frontier, ensuring U.S. and allied dominance in the age of intelligent machines
Be a core part of a team building the first defense-specific robotic foundation model
Collaborate with some of the top engineers in autonomy, AI, and national security
See your work deployed on real systems
Help define the future of intelligent defense systems
Backed by Draper Associates, Booz Allen Ventures, and other top investors

The stated salary range below represents an estimated base pay only and reflects consideration of multiple compensation factors.
Final salary offers may differ depending on factors including, but not limited to, relevant experience or training background, specialized skills, and business needs.
US Salary Range
$85,000 - $140,000 USD

Competitive base salary and bonus
Meaningful equity
Premium medical, dental, and vision plans with $0 paycheck contribution
Competitive PTO and company holiday calendar
Most full-time positions also include highly competitive equity awards, which form part of Scout AI's overall compensation package.
In addition, Scout AI provides comprehensive, top-tier benefits to full-time employees.

Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance

This listing is sourced directly from Scoutai's careers page and normalized into a canonical job model.