Cccis

Director, External Communications

Virtual, USA · Director

Sponsorship not specified$157k-$190kDetected 9 days ago

Cloud PlatformsLLMsAR/VRLeadershipCommunication

About the role

This is a high-ownership role for a seasoned communications professional who has built earned media programs from the ground up and has stood in the room - or led the room - during a real crisis.
This role sits inside a lean, high-functioning corporate communications team that includes internal communications, content and thought leadership, and CSR.
Creative, digital, events, and measurement sit in shared services - meaning your job is strategy, relationships, and execution, not production management.

Lead all earned media strategy across trade, business, and technology press, with fluency in both the insurance carrier and collision repair markets the company serves
Build and own relationships with key journalists, editors, and producers at priority publications and outlets
Own spokesperson readiness through training and maintenance programs
Own the PR agency relationship, including setting the strategy, managing priorities, holding the agency accountable to outcomes, and escalating when performance warrants it
Architect, maintain, and continuously improve the company's crisis communications playbook, including escalation protocols, spokesperson guidance, holding statement libraries, channel-by-channel response frameworks, and post-incident review processes
Serve as the primary communications lead during active crisis situations, working in direct partnership with legal, HR, and executive leadership
You will be responsible for the company's external reputation across press and industry channels, architect and maintain our crisis communications capability, and manage a supporting analyst relations function.
You'll work closely with marketing and product marketing through a unified editorial calendar and shared message framework that corporate communications owns.

12+ years of communications experience, with at least 6 years focused on B2B technology PR
Experience managing external PR agencies with high standards and clear accountability
Strong executive communication skills - you can advise the C-suite under pressure and push back when the instinct in the room is wrong
Comfort operating in a lean team where you are both the strategist and the executor
Experience with analyst relations at any level
deep AR expertise is not required but intellectual curiosity about the function is
A video interview is required for this position.
A track record of earning meaningful coverage, including placements in trade and business press that moved perception
Direct, hands-on experience owning or co-leading crisis communications response, including at least one live, high-stakes situation
#LI-Remote
About CCC's Commitment to Employees:

Familiarity with the insurance, financial services, or enterprise software sectors preferred
direct insurance industry experience a meaningful plus

$157,417.86 - $190,000.00 This position is equity and bonus and/or commission eligible.
At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.

Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Drive a proactive thought leadership placement program in close partnership with the content team: bylines, contributed articles, executive interviews, and feature coverage
Own a press release and media monitoring process that delivers internal visibility on news going out the door and coverage secured from PR and thought leadership activities
Establish and maintain a PR measurement framework tracking share of voice, narrative alignment, and coverage quality

This listing is sourced directly from Cccis's careers page and normalized into a canonical job model.