City of Philadelphia
Digital Navigator Lead
Philadelphia, PA, United States · Mid · Part-time
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About the role
- Receive and respond to phone calls from call center related to Digital Navigation requests.
- Screen residents for eligibility into internet subsidy programs and other related services.
- Locate and correct data entry errors or report them to supervisors.
Responsibilities
- Conduct intake assessments document services provided and track clients' progress using OIT software to maintain a robust client data system.
- The Digital Navigator Lead plays an essential role in the Office of Innovation and Technology supporting Philadelphia residents with accessing and using technology.
Requirements
- Candidate must have at least 2-3 years providing digital skills support or training to community members
- Knowledge of Microsoft Office, Google Suite, and other common workplace software.
- Creative, motivated and the ability to meet deadlines
- The ability to work alone and in a team setting
- The ability to work nights and weekends is essential.
- Candidate must have high school diploma or equivalent.
- Regular, predictable attendance is required
- The successful candidate must be a city of Philadelphia resident within six months of hire
Nice to have
- Familiarity with Northstar Digital Literacy and/or other common digital skills training certifications a plus.
- Bi-lingual language skills are preferred but not required
Skills
- Provide baseline and intermediate level digital skills workshops and class across priority city locations.
- Competencies, Knowledge, Skills and Abilities
- Excellent oral and written communication, critical thinking and problem skills, comfort using technology and teaching others
Compensation
- $60,000 - $65,000
- Starting salary to be determined based on experience and qualifications.
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Benefits
- The Digital Navigator Lead is a trusted digital support staff and acts as a subject matter expert (SME) on technology benefit programs for Philadelphia residents.
- The role also includes gathering resident feedback, tracking engagement metrics, and representing the Digital Equity team at community events to raise awareness of available services.
- Assist with leading the Digital Equity team on special projects and support the Digital Navigator Specialists with program development
- Comfort working in diverse environments and with diverse clients (including families, homeless, ex-offenders, individuals with behavioral/mental health and or substance abuse issues, etc.).
- Discover the Perks of Being a City of Philadelphia Employee:
This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.