OpenAI
Senior Credit & Collections
San Francisco · Senior · Contract
Sponsorship not specifiedDetected 7 days ago
SalesforceAccountingERPCustomer SuccessAR/VRResearchCommunicationAccounts Payable
About the role
- This role is based in San Francisco, CA.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
- OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.
Responsibilities
- Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
- Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
- Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
- Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
- Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
- Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
Requirements
- 6+ years of experience in credit, collections, accounts receivable, customer finance, or broader Order to Cash operations.
- Strong understanding of AR aging, DSO, credit risk, portfolio prioritization, collections strategy, payment terms, disputes, cash application, customer account reconciliation, and queue-based operations.
Nice to have
- Additional business language proficiency is a plus.
Benefits
- Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
- Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
- Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
Company info
- The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake and provisioning through billing, collections, credit risk, accounts receivable operations, and cash application.
- The team focuses on accuracy, compliance, operational discipline, and a high-quality customer experience.
- Experience supporting customers across key regional areas of AR work, including payment practices, documentation norms, tax or invoicing complexity, portal workflows, dispute resolution, and customer communication expectations.
This listing is sourced directly from OpenAI's careers page and normalized into a canonical job model.