Signifyd
Senior Enterprise Account Manager
United States (Remote); · Senior
Sponsorship not specified$140k-$145kDetected 8 days ago
SwiftData ScienceData VisualizationJiraSalesforceAccount ManagementExcelOnboardingCustomer SuccessCommunicationOrganizational Skills
About the role
- An analytical and metrics-driven work style
Responsibilities
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Develop collateral and conduct regular business reviews with client executive teams
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
- We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Requirements
- 5+ years of Customer Success Management or Account Management
- Ability to travel when necessary
- Proficiency in Salesforce, JIRA, Excel and G-Suite is required
- Proven customer management experience with Enterprise accounts
- Proven track record of managing complex projects
Nice to have
- We want to provide an inclusive interview experience for all, including people with disabilities.
- Proficiency in BI tools such as Looker is a plus
- Background in e-commerce, payments, fraud or data science is preferred
Skills
- Excellent communication and presentation skills
Compensation
- In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position.
- The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.
- $140,000 - $145,000 annually
- Equity: This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines.
- Bonus: This role is eligible for a bonus plan as part of the total compensation package
Benefits
- Discretionary Time Off Policy (Unlimited!)
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines.
- This role is eligible for a bonus plan as part of the total compensation package
Company info
- At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers.
- Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
- Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year.
- Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity.
- Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud.
- Learn about our company values here!
- Understand your customers' pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
- Work with Marketing to identify and convert successful customers into advocates
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This listing is sourced directly from Signifyd's careers page and normalized into a canonical job model.