Townsquare Interactive
Customer Success Lead
Phoenix, AZ · Mid
Work authorization required$10k-$15kDetected 5 days ago
SEOSalesAccount ManagementOutbound SalesCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- We take the stress out of promoting their business so they can focus on what they do best.
- You'll gain hands-on experience supporting our clients and driving their success-setting the stage for growth into advanced account management, strategy, and leadership roles.
- If you're ready to learn, grow, and make an impact from day one, we encourage you to apply!
Responsibilities
- As a Customer Success Lead, you'll be the trusted partner clients rely on to maximize their marketing investment.
- You'll deliver high-quality, professional support-driving retention and product adoption by problem solving, educating, and building trust so every client sees clear value in their marketing investment.
- Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests.
- Build and maintain strong client relationships to drive client retention -proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success.
- Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services.
- Building lasting client relationships to encourage retention, satisfaction, and long-term success.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- A proactive approach with the confidence to create strong client partnerships
- Build Long-Term Success Here!
- This role provides the opportunity to build a meaningful career in client success at a leading digital marketing and SaaS company.
Requirements
- Bachelor's Degree (required)
Nice to have
- Previous customer success or sales experience (preferred)
Compensation
- Competitive base salary + bonus program
Benefits
- Competitive base salary + bonus program
- 3 weeks PTO + 9 paid holidays (including 2 personal days)
- Volunteer Time Off-give back to your community
- Health, Dental, Vision, and Pet Insurance
- 401(k) with company match + Employee Stock Purchase Plan
Company info
- We hire for character, coachability, and accountability - creating a collaborative, team-first environment where people genuinely support one another.
- Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day.
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This listing is sourced directly from Townsquare Interactive's careers page and normalized into a canonical job model.