Harbor IT
Field Technician I
Cambridge, MA · Full-time
Sponsorship not specifiedDetected 11 days ago
AzureMicrosoft DefenderComplianceCustomer SuccessCustomer SupportFirewallCiscoHIPAACommunicationCritical ThinkingTime ManagementPlain LanguageSharePoint
About the role
- The Field Technician I role requires flexibility to be reassigned to a different client or a roaming utility posture as Shuttle 3's client mix and staffing needs shift.
- This role requires a growth and development mindset to keep up with the rapidly evolving technology landscape.
- The Field Engineer I approaches troubleshooting with methodical and logical critical thinking.
Requirements
- Associate's degree or equivalent professional experience. · 2+ years working experience in IT support/engineering role. · 4+ years of experience in a customer service role. ·
- reliable transportation and the ability to walk/stand for 8+ hours a day required. · Participates in a scheduled emergency on-call rotation covering after-hours incidents.
Nice to have
- Microsoft (MD-102, AZ-104), Cisco/Meraki (CCT, ECMS), VMware (VCTA/VCP), Okta certifications. · Permanent work authorization in the United States required. · Driver's license with reliable transportation required.
Benefits
- This role will be based at a single healthcare client site in Cambridge providing day-to-day onsite support to end users and acting as a trusted advisor to client points of contacts and stakeholders.
Visa & Work Authorization
- Permanent work authorization in the United States required
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This listing is sourced directly from Harbor IT's careers page and normalized into a canonical job model.