Synchronyfinancial

Senior Specialist, Merchant Quality and Reporting

Cincinnati West Chester Hub, USA · Senior

No sponsorship$26k-$35kDetected 12 days ago

SalesOnboardingLeadershipCommunicationTime ManagementMentoringAdaptabilityMicrosoft Office

About the role

Role Summary/Purpose: The Senior Specialist, Merchant Quality and Reporting is a key member of the Merchant Experience team.
Our Way of Working: We're proud to offer you flexibility.
At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.

Develop, maintain and evolve call quality monitoring and scoring, including partnering with managers to coach associates in key performance areas
Deliver timely individual and team performance score cards to leadership
Perform other duties and/or special projects as assigned
This position will partner with all merchant experience lines of business (Messaging, Inside Sales, National Sales, and Training) to develop, maintain and evolve our merchant quality scoring process.
Additionally, this role partners with leadership to coach associates on key behaviors, provide consistent reporting and advise future training needs.

Minimum of 1 year of Merchant Experience, Training or Quality Assurance experience
Excellent PC skills (navigating multiple applications/system/experience with MS Office)
You must be 18 years or older
You must have a high school diploma or equivalent
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Employees, level 8 or greater, must have at least 18 months' time in position before they can post.
Strong interpersonal skills including demonstrated ability to communicate effectively, experience coaching and leading others
High integrity & ability to handle confidential information
You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

We will not sponsor individuals for employment visas, now or in the future, for this job opening

This listing is sourced directly from Synchronyfinancial's careers page and normalized into a canonical job model.