NICE CXone
Principal AI-Driven Enterprise Support Engineer
USA - Remote · Principal
Sponsorship not specifiedDetected 7 days ago
Cloud PlatformsAccount ManagementCustomer SuccessCiscoLeadershipCommunicationProblem Solving
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership.
Responsibilities
- Principal AI-Driven Enterprise Support Engineer
- Help Define the Future of AI-Augmented Enterprise Support
- At NICE, we're building a new model for enterprise support.
- As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.
- Enterprise Support Engineering
Requirements
- 10+ years supporting enterprise SaaS, cloud, or CCaaS technologies
- Proven success managing large, complex enterprise customer relationships
- Deep expertise troubleshooting sophisticated technical environments
- Experience leading high-severity customer escalations
- Ability to influence across multiple organizations without direct authority
Nice to have
- NICE CXone, Genesys, Cisco, Amazon Connect, Five9, or comparable enterprise contact center platforms
- Expertise in APIs, integrations, telephony, routing, analytics, cloud infrastructure, and enterprise applications
- Experience supporting Fortune 500 organizations
- Demonstrated use of AI-enabled workflows to improve operational outcomes
- The Ideal Candidate
- You may currently be a:
- Senior Technical Account Manager
- Customer Success Architect
Company info
- At NiCE, we don't limit our challenges.
- Serve as a trusted advisor for a portfolio of high-value enterprise customers
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.