Socket
Technical Account Manager
AMER
Sponsorship not specifiedDetected 42 days ago
JavaScriptTypeScriptPythonSwiftGitCI/CDGitHub ActionsJenkinsCircleCIGrafanaRESTCybersecurityFigmaHubSpotAccount ManagementCustomer SuccessZendeskCommunication
About the role
- That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
- This is a product-focused, technical role.
- You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions.
Responsibilities
- Own post sales relationship as the main point of contact and technical advisor
- Relationship building and executive alignment with our Champions
- Build measurable customer success plans
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
- Use logs and telemetry to identify root causes and document fixes
Requirements
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Nice to have
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
- Informational call with someone from our Talent team
- Virtual f2f with our Head of Customer Engineering
- Virtual f2f with a peer
- Final interview with our Founder & CEO
- Tools You'll Use
- Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Compensation
- Market competitive salary bands
Benefits
- Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work.
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
Company info
- Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets https://socket.dev/love to see for yourself!)
- Founded by Feross Aboukhadijeh https://www.linkedin.com/in/feross/, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ https://socket.dev/blog/series-b125M in funding https://socket.dev/blog/series-c from top angels, operators, and security leaders.
- Socket helps devs and security teams ship faster by cutting out security busywork.
- Thousands of orgs use Socket to safely find, audit, and manage open source code.
- Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets https://socket.dev/love to see for yourself!)
- We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
- Conducting Quarterly Business Reviews with strategic customers
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
This listing is sourced directly from Socket's careers page and normalized into a canonical job model.