Kyyba Inc.
Business Analyst
Auburn Hills, MI, United States
Sponsorship not specifiedDetected 4024 days ago
Project ManagementExcelVendor ManagementResearchCommunicationProblem SolvingPublic Speaking
About the role
- This role is responsible for supporting the integration of dealer aftersales systems with the VWGoA ElsaPro service information system.
- Additionally, this position will be responsible for working with third party data and research providers on benchmark studies, annual dealer and customer surveys, and as needed research projects.
Responsibilities
- Vendor management - manage relationships with vendors to provide accurate service data reporting to dealers, field and corporate users
- Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration.
Requirements
- 3-5 years of experience with thorough knowledge and understanding of fixed operations and the service drive
- Knowledge of dealer IT systems such as Dealer Management Systems (DMS), as well as online appointment scheduling, service lane tablets, and others.
Skills
- Strong Project Management skills
- Strong service lane workflow knowledge
- Ability to organize data for presentations at the executive level
- Communication skills - interpersonal, presentation and written
- Analytical and conceptual thinking - using logic and reason, creative and strategic
- Ability to take on new problems, structure approaches, interpret data, and draw meaningful conclusions
- Quality driven and reliable - high attention to detail and ensuring accuracy with minimal errors
- Computer savvy - skilled in the use of software, business intelligence / database systems
- Strong DMS system knowledge
- Strong computer skills, Excel, Word, Power Point
- Communication skills
- Problem solving skills
Compensation
- Position will be required to dissect and analyze annual the Carlisle Service Managers for the use of improving Service Managers Satisfaction.
Company info
- Project management - coordinate with internal and external customers to develop and execute projects on budget and on time
- Position is responsible for looking for opportunities to improve dealership service flow, CSI, retention and parts sales through the adaptation of new and or emerging technologies, Carlisle Research and Industry trends.
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