Solace
Conversion & Enablement Lead
United States
Sponsorship not specifiedDetected 26 days ago
A/B TestingSalesValuationCadenceHealth LiteracyLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- This role reports to the Senior Manager, Quality & Training, within our Customer Experience organization.
Responsibilities
- Own conversion optimization across key human funnel stages, including intake flows, advocate outreach sequences, onboarding touchpoints, and pre-visit physician scripting.
- Develop, iterate on, and maintain call scripts, objection-handling frameworks, and intake conversation guides in close collaboration with clinical and compliance teams.
- Design and run structured A/B tests on conversation flows and outreach sequences, using call recordings and performance data the way a digital CRO uses heatmaps.
- Build and maintain a prioritized experimentation backlog tied to business outcomes: booking rate, show rate, intake conversion, and physician performance and match rates.
- Build training programs and coaching frameworks that equip our physicians and CX care team to convert patients, with particular sensitivity to the non-traditional sales identity of our care team.
- Partner with clinical on scripting, compliance, and quality standards to ensure all conversion work meets regulatory and ethical requirements.
- Track and report on conversion metrics by funnel stage, cohort, and channel, and use that data to drive continuous iteration.
- Translate experiment results and training outcomes into clear recommendations for stakeholders, with CX leadership and Quality & Training as your home base and clinical, lifecycle, the CRO org, and marketing as cross-functional partners.
- A steady cadence of high-quality experiments and training iterations that lead to measurable improvements in booking rate, show rate, and intake conversion, ultimately creating a more seamless patient experience and a team of advocates who are more confident, more consistent, and more effective, all while holding the quality and compliance standards that protect patients.
- A collaborative partner who thrives working across clinical, ops, and commercial functions and can manage a large backlog with clear prioritization.
Requirements
- You know when to test, when to wait, and when to coach versus when to rewrite the script.
- 3 to 5 years of hands-on experience in sales enablement, revenue enablement, or funnel optimization, ideally in a human-mediated or phone and conversation-driven sales environment.
- Experience with conversation intelligence tools (e.g., Gong, Chorus, or similar) to analyze and improve human sales interactions.
- Strong understanding of experimentation design.
- Excellent written communication skills, with demonstrated ability to write and refine scripts, frameworks, and training content.
- Applicants must be based in the United States.
- Proven track record of building or meaningfully contributing to a sales or enablement function from scratch, including scripting, training, tooling, and measurement.
- Experience working with clinical, compliance, or regulated teams to develop sales materials that meet both conversion and quality standards.
- Strong analytical skills. Comfortable pulling funnel data, building dashboards, and deriving actionable insights from conversion metrics.
- Strong understanding of experimentation design. You apply A/B thinking to conversations and training, not just web pages.
- Strong organizational skills and the ability to manage multiple workstreams simultaneously.
- A bias for action. You move fast, make sound decisions, and thrive under tight timelines.
- Up for the Challenge?
- We look forward to meeting you.
- Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
Benefits
- Healthcare in the U.S. is fundamentally broken.
- The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help.
- Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
- We're here to redefine healthcare-and that demands urgency, precision, and heart.
- Solace Health will NEVER request bank details or offer employment without an interview.
- All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com.
- Report suspicious activity to recruiting@solace.health or advocate@solace.health.
Company info
- We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.
This listing is sourced directly from Solace's careers page and normalized into a canonical job model.