Maxcessinternational
Customer Service Representative
Eureka, MO
Sponsorship not specifiedDetected 100 days ago
Customer SupportCommunicationCollaborationOrganizational Skills
About the role
- Act as the face of RotoMetrics to customers
- Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.
Requirements
- Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative
Company info
- Act as the face of RotoMetrics to customers
- Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.
- Thoroughly communicate directly with customers, to ensure quote/order accuracy
- Educate customers about terminology and product offerings, to improve customer satisfaction
- Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
- Recommend best product based on customers' business application and technical requirements.
- Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers' delivery time requirements, manage complaints and returns, and ensure timely invoice payments
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