Miltoncat

Product Support Consultant - Major Accounts

Scarborough, ME, United States · Contract

Sponsorship not specified$16k-$114kDetected 3508 days ago

CRMPower ElectronicsCommunicationProblem Solving

About the role

This position is based out of our Scarborough location and will be responsible for the following Maine counties Somerset, Waldo, Know, Kennebec, Lincoln, and Piscataquis.
Assist customer in achieving lower operating costs by recommending appropriate service product options.
Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service.

Build relationships with key decision makers and promote all available products offered by Milton CAT.
Primary liaison between customer and Milton CAT in all areas related to product support.
Generate and develop new business to meet business goals.
Promote, develop and sell maintenance contracts.
Creates and maintains profiles on all major parts and service competitors.
Maintain customer account using customer relationship management (CRM) software.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and ability required.

3-5 years of experience with a heavy duty dealership in a parts or service function required.
Minimum of an Associate's Degree preferred.

Ability to calculate figures and amounts such as averages, percentages, geometry, and statistics.
Proficient in the use of a computer and related Microsoft software, including CRM.
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Work with minimal supervision.
Excellent organizational skills.
Ability to work after hours when needed to meet customer needs.
Attend training meetings, which may require overnight stays.
Valid driver's license and good driving record.
Previous selling experience.
Prior territory management experience.

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast.
Headquartered in Milford MA, the Milton CAT team has over 1,000 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York.
Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries.
Provide parts and service quotes to customers.

This listing is sourced directly from Miltoncat's careers page and normalized into a canonical job model.