University of Notre Dame

IT Support Technician

Notre Dame, IN, United States · Full-time

Work authorization required$60k-$742kDetected 6 days ago

Inventory ManagementCustomer SupportResearchLeadershipCommunicationMentoringCompTIA

About the role

For over 180 years, the University of Notre Dame has been a leading American research university, offering a distinct perspective in higher education.
This Catholic institution, based in Notre Dame, Indiana, is driven by a powerful blend of faith and intellectual curiosity, consistently pursuing excellence in education, groundbreaking research, and service to society.
For individuals passionate about innovation, ethical leadership, and leveraging world-class facilities and renowned academic programs, Notre Dame provides a dynamic and impactful career path.

Receive and record information regarding each technical problem or request, providing support to identify, diagnose, and resolve basic to complex issues.
Appropriately route issues that cannot be resolved at the Service Desk to other specialized IT support groups within OIT and across campus.
Provide technical support for core functions, including the Imaging Center, the Campus Workstation Program, and Enhanced Technology Partnerships.
Identify user problem trends to assist in developing user documentation, training materials, knowledge base articles, web content, and campus communications.
Design and conduct structured testing of new services, including performing quality checks on related documentation.
Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services.
Assist with the training and mentoring of new Service Desk staff, operational partners, contractors, and student employees.
The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration.

At least 1 year of professional experience in a relevant technical or customer-facing environment.
Excellent knowledge of computers, operating systems, and productivity applications.
Ability to work in the United States, now or in the future, without visa sponsorship

Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment.

Ability to work in the United States, now or in the future, without visa sponsorship

This listing is sourced directly from University of Notre Dame's careers page and normalized into a canonical job model.