Listenlabs

Listenlabs

Client Operations Lead

San Francisco, CA

Sponsorship not specified$90k-$110kDetected 139 days ago
ResearchCommunication

About the role

  • You'll ensure every study runs on time, on spec, and at high quality..
  • When priorities shift or something breaks last-minute, you respond quickly and pragmatically. - You're systems-minded.

Responsibilities

  • Own operational delivery across a high volume of concurrent research studies - ensuring nothing slips.
  • You're client-ready. Clear, professional, and composed under pressure - you build trust quickly with external stakeholders.
  • We value people who want to stretch beyond their role and build something lasting.
  • Our Sequoia partner, Bryan Schreier https://www.sequoiacap.com/people/bryan-schreier/, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.

Requirements

  • You can juggle multiple workstreams without dropping details - and you genuinely enjoy operating in fast-moving, high-volume environments.
  • You have strong judgment and take ownership - you spot issues early and solve them without waiting to be asked.
  • 2-4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations role.
  • Experience managing multiple stakeholders, deadlines, or workflows simultaneously.
  • Strong communication skills - especially in fast-paced or ambiguous environments.
  • Experience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not required.
  • Life at Listen Labs
  • Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier https://www.sequoiacap.com/people/bryan-schreier/, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.
  • The base range for this role is $90,000 - $110,000. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.
  • Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
  • Room to Grow: As an early member of the team, you'll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.

Nice to have

  • Exposure to global stakeholders or working across time zones is a plus.
  • Experience working in a startup or fast-growing environment is a plus.

Compensation

  • The base range for this role is $90,000 - $110,000.
  • Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location.
  • If this range doesn't match your expectations, we still encourage you to apply.
  • We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar).
  • Our Sequoia partner, Bryan Schreier https://www.sequoiacap.com/people/bryan-schreier/, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.
  • Room to Grow: As an early member of the team, you'll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.

Benefits

  • Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
  • You're technically curious - comfortable learning new tools and excited about leveraging AI to improve workflows.

Company info

  • TL;DR: We're hiring a Client Operations Lead to be the operational backbone of our research delivery engine.
  • Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours - not months.
  • We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
  • Company highlights - entirely product-led:
  • Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.
  • Serve as the primary operational point of contact for East Coast and European customers - proactively communicating updates, setting expectations, and flagging risks.
Apply directly at Listenlabs →Create a free account for alerts like thisView Listenlabs immigration profile

This listing is sourced directly from Listenlabs's careers page and normalized into a canonical job model.