Nordic
Hospital Billing Senior Application Advisor
US - National · Senior
Sponsorship not specifiedDetected 30 days ago
Project ManagementCustomer SupportEpicEHR/EMRLeadershipCommunicationProblem SolvingTime ManagementMentoringOrganizational SkillsMicrosoft Office
About the role
- They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
- We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Responsibilities
- Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
- Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
- Create documentation that enables consistent process execution
- Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
- Provide timely, constructive feedback that builds confidence and supports continuous improvement
Requirements
- Required - Epic Hospital Billing and Professional Billing certificate
Nice to have
- Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
- Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
- Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
Skills
- Required
- Epic Hospital Billing and Professional Billing certificate
- 5+ years of experience implementing, training, or supporting Epic modules
- Demonstrated alignment with Nordic's core values (maxims)
- Proven problem-solving and technical skills
- Proficiency with Microsoft Office applications
- Strong attention to detail and organizational skills
- Ability to work both independently and collaboratively within a team environment
- Experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
Benefits
- Post-secondary education or equivalent experience required
Company info
- Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers
- Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
Equal opportunity
- Nordic is an equal opportunity employer.
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.