Highgate Hotels

Director of Guest Services

New York, NY, US · Director

Sponsorship not specified$85k-$85kDetected 1 day ago

AccountingHRPerformance ManagementCommunication

About the role

While the hotel has gone through transformations over the years, it is now an independent property dedicated to those looking to embrace the spirit of discovery at one of the best Midtown West Manhattan hotels.
Midtown West Midtown Manhattan's west side comprises some of the most illustrious NYC neighborhoods for visitors to explore, including the trendy and artistic area of Chelsea.
01 Hell's Kitchen Located on the west side of Manhattan and bordering the Hudson River, Hell's Kitchen is known for its unique collection of authentic restaurants, delis, bars, and bodegas.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Designed by Hyman Isaac Feldman, The Gallivant Times Square was completed in 1928 and opened originally as the Hotel President.
04Next Overview The Director of Front Office is responsible for ensuring the operation of Guest Services, Bell Attendants and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Actively support Human Resources with recruiting efforts.
Develop employee morale and ensure training.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
02 Little Brazil Found between Fifth and Sixth Avenues in Manhattan, Little Brazil is known for its Brazilian restaurants and annual Brazilian Day street celebration, featuring live music and other festivities.
Monitor completion of the Service Standards by Position Training Checklists for hourly staff.

This listing is sourced directly from Highgate Hotels's careers page and normalized into a canonical job model.