SmartRent
Customer Service Representative I - Spanish
Phoenix, Arizona · Full-time
Sponsorship not specifiedDetected 46 days ago
Customer SupportIntercomCommunication
About the role
- Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description SmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base.
- This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters.
Responsibilities
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
- SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences.
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
Requirements
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
Nice to have
- Experience with support ticket systems (we use Intercom).
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- NOTE: Must be willing to work in our North Phoenix, AZ headquarters.
- After the training period, you'll be given an 8-hour shift between the hours of 6:00am-6:00pm MST Monday-Friday.
- SmartRent offers a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.
- Actual base pay is determined by experience, qualifications, skills and other job-related factors.
- This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance.
Compensation
- The estimated pay range for this role is currently $18.00-$19.00 per hour.
Company info
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description
- SmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- SmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base.
- We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers.
- We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers.
- You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
- Answering calls from our customers and identifying initial issues.
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This listing is sourced directly from SmartRent's careers page and normalized into a canonical job model.