Sphere
Founding CSM
San Francisco HQ
Sponsorship not specifiedDetected 98 days ago
SwiftFull-Stack DevelopmentAccountingCustomer SuccessCustomer Support
About the role
- The role spans the full customer lifecycle, from resolving technical issues to expanding contracts, but the bigger mandate is creating the systems, processes, and playbooks that a future team will run on.
- You'll succeed in this role if you thrive on ownership and blank slates, are customer-obsessed, and get things done.
Responsibilities
- Full-stack CS: Triaging customer issues, helping maintain our industry-leading Time To Resolution metrics, expanding our customer contracts, assisting with technical implementation.
- Enhance our CS ops stack: We manage customer support in Slack and use Pylon as our infrastructure. We'll expect you to build on and improve that
- You'll operate independently at first, building the foundation and workflows that others will eventually scale with you.
- Triaging customer issues, helping maintain our industry-leading Time To Resolution metrics, expanding our customer contracts, assisting with technical implementation.
- We manage customer support in Slack and use Pylon as our infrastructure.
- We'll expect you to build on and improve that
- You own it end to end. Give you a goal and you figure out your own path. Small team, global surface area - everyone owns a domain that would be a full team at a larger company. No one tells you how.
- You want to manage people more than own hard problems (we're a flat, experienced team - everyone builds)
Nice to have
- Experience working with finance/accounting functions
- You'll thrive here if:
- You've been underestimated, gone through struggle, and never stopped running.
- You look at Stripe, Deel, and Flexport all punting on compliance and think: good, that means the opportunity is ours.
- Hunger beats pedigree.
- Early stage is in your bones.
- You've built things where there's no playbook and nobody handing you the answer.
- You define the problem instead of waiting for instructions.
Company info
- Backed by a16z and YC. $21M Series A, 30%+ month-over-month growth, customers include ElevenLabs, Replit, Deel, Runway, and Lovable.
- Small team, global surface area. Everyone owns a domain that would be a full team at a larger company. San Francisco, five days in office.
- The problem keeps compounding. Expanding into input tax, withholding, e-invoicing, tariffs - each multiplies the complexity. Tens of millions of transactions today, billions ahead.
- Your first 90 days will revolve around stabilizing inbound, protecting engineering time, and implementing repeatable systems that scale.
- Ramp on compliance expertise: You're helping customers deal with cross-border compliance - it's a technical subject that requires expertise.
- You believe speed and accuracy are both possible. We're building a complex product that requires robustness and 100% uptime, and we have to build at our customers' pace. Move fast. Don't break things. Both.
This listing is sourced directly from Sphere's careers page and normalized into a canonical job model.