ServiceTitan
UX Writer
Los Angeles, CA, United States · Mid
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About the role
- We help small business entrepreneurs run and grow their businesses.
- For more information about ServiceTitan, visit www.ServiceTitan.com.
- Work/Life Balance: flexible work schedule, flexible PTO 2.
Responsibilities
- Ability to manage multiple projects
- Experience collaborating with product managers, QA, design, technical writers, and other members of the product org in an Agile environment, including localization teams
- Experience using design or other collaboration tools (InVision, Zeplin) for effective communication across projects and teams
- Lead content audits to identify opportunities and drive consistency across the product
- Edit and manage existing in-app content and UI copy elements in our design system
- Manage and prioritize projects with multiple stakeholders across different teams within the product org
- Understand VOC/customer needs in building features, including participating in research and visiting customers on site
Requirements
- Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent
Benefits
- extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
- Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
- Additionally, you'll be our go-to expert for all things in-app copywriting and editing to help others in the org support the overall vision of the UI/UX experience.
Equal opportunity
- As a UX writer at ServiceTitan, you'll work closely with members of the Product, Service Design/UX, CX, and Documentation teams to build UI experiences that offer our users clean and clear workflows when using our products, helping us reshape product features and concepts so they're more intuitive and easy to use.
- An experienced writer for product and advocate for our users, you'll use your UX tool box and methods, including design thinking, data, and empathy, to help our product team enhance the user experience across all our feature components, while identifying opportunities for improvement.
- As our UX Writer, you will:
- Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content
This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.