GRVTY
Senior Field Services Representative
Sterling, Virginia, United States · Senior
No sponsorship$10k-$15kDetected 23 days ago
LinuxJiraLogisticsLeadershipCommunication
About the role
- Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments.
- Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation.
Responsibilities
- Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved.
- Effectively manage time to respond to service calls in a timely fashion.
- Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
- Performs small scale (move, adds, or changes of client's) equipment as needed.
- Support logistics operations and aid in asset management responsibilities
- Perform preventative maintenance checks and services (PMCS)
- Monitor and maintain system hardware and software
- Support customer operations and system administrator personnel
- Previous experience as a Field Support Representative
Requirements
- This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems.
- A US government top-secret clearance is required
- Must have a CompTIA Security+ certification
- Must have U.S. Passport with at least one year until expiration
Skills
- Workplace Discrimination is Illegal (eeoc.gov)
Compensation
- Annual Paid Time Off and Paid Holidays
Benefits
- Remotely monitor health and status of deployed OCONUS systems
Company info
- Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and
This listing is sourced directly from GRVTY's careers page and normalized into a canonical job model.