Solera
Strategic Account Manager
Virtual Nova Scotia · Full-time
Sponsorship not specified$60k-$75kDetected 9 hours ago
CRMAccount ManagementNegotiationPerformance ManagementCustomer SuccessAccount RetentionLeadershipCommunicationCollaboration
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts.
- This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition.
- Together, they ensure customers achieve operational improvements and measurable business outcomes.
Responsibilities
- Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
- Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
- Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
- Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio:
- Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
- Improved lead response and conversion
- Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
- Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.
Requirements
- 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations.
- Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
- Experience managing a customer book of business, with accountability for retention and expansion.
- Ability to analyze data and translate insights into customer recommendations.
- Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.
- Familiarity with OEM programs, certification requirements, and compliance standards.
- Required
- Excellent communication, relationship-building, and presentation skills.
- Preferred
- Background in dealership operations (BDC, service lane, sales management, or digital marketing).
- Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).
- Success Metrics
- Renewal rate and churn reduction across the assigned book of business
- NDR (Net Dollar Retention) and Expansion revenue driven by multi-solution growth
Compensation
- Develop structured annual and quarterly account plans capturing:
Benefits
- Document customer health trends and create action plans to address red/yellow indicators.
Company info
- Ensure customers receive clear ROI value stories tied to their operational goals.
Equal opportunity
- The Solera group is an equal opportunity employer and complies with all applicable federal, provincial, and local fair employment practices laws.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.