ATAK Interactive

ATAK Interactive

Technical Client Services Manager

United States

Sponsorship not specified$70k-$90kDetected 9 days ago
Graphic DesignProject ManagementSEOEmail MarketingHubSpotSalesforceMarketoCRMSalesLead GenerationCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

  • We are seeking an energetic and versatile Client Services Manager (CSM) with a HubSpot focus to join our growing team.
  • This role requires someone who thrives on ownership; managing client relationships, coordinating and delegating across a team, planning capacity, and keeping budgets on track.
  • You will work closely with a team of managers, developers, designers, and technical marketers, ensuring projects run smoothly and clients receive an exceptional experience from engagement through delivery.

Responsibilities

  • Client Communication & Advocacy Build and maintain strong relationships with clients through regular meetings and updates, primarily over Zoom.
  • Project & Resource Management Manage project timelines, calendars, and goals for teams and clients using our project management tool, Wrike.
  • Manage hours/spend across client accounts and communicate budget status internally and to clients as needed Cross-Functional Collaboration Partner with cross-functional teams to keep everyone aligned.
  • Manage, motivate, and collaborate with vendors and agency partners.
  • Ownership: Loves to take complete ownership of projects and their career, with a strong internal drive and pride in being "on top of it." Creates a sense of comfort for clients by being proactive and reliable.
  • We craft comprehensive roadmaps aligned with client goals to drive measurable growth.
  • We deliver on commitments with precision and excellence, maintaining high standards and meeting deadlines.

Requirements

  • The Ideal Candidate: Experience: At least 3 years of experience in an agency setting, managing 5-7 client accounts, focusing on technical projects including, integrations, APIs, CRMs, HubSpot, Salesforce.
  • Technical Savvy: Strong hands-on experience with HubSpot or a comparable CRM/marketing automation platform (Salesforce, Marketo, Pardot)

Nice to have

  • Strong hands-on experience with HubSpot or a comparable CRM/marketing automation platform (Salesforce, Marketo, Pardot)
  • strong understanding of Google, Facebook, and other advertising platforms.
  • HubSpot experience is strongly preferred and existing HubSpot fluency will be a factor in evaluating candidates.

Compensation

  • The salary range for this position is between $70,000 to $90,000 per year.
  • The salary range for this position is $70,000 to $90,000 per year, commensurate with experience.

Benefits

  • Strategic Vision, Execution, Communication, and Customer Success.
  • ATAK also offers a full benefits package, including unlimited PTO, medical/dental/vision/life insurance, and a 401k with 5% match.
  • ATAK also offers a full benefits package, including unlimited PTO, medical/dental/vision/life insurance, and a 401(k) with 5% match.

Equal opportunity

  • ATAK Interactive is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
  • At least 3 years of experience in an agency setting, managing 5-7 client accounts At least 3 years of hands-on experience with HubSpot or a comparable marketing/sales automation platform (e.g., Salesforce, Marketo), including experience across sales, marketing, and service workflows Demonstrated experience managing capacity, delegating work across a team, and owning project/retainer budgets Must currently reside in the United States
  • The salary range for this position is $70,000 to $90,000 per year, commensurate with experience.
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