Grid

Customer Experience & AI Operations Lead

Seattle, Washington

Sponsorship not specified$80k-$130kDetected 61 days ago

Customer Support

About the role

To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.

Why This Role Is Different Most companies are asking how AI can help their support teams.
The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
You'll design AI-powered workflows, build customer-facing agents, identify opportunities for automation, and partner closely with product and engineering teams to eliminate customer pain points at their source.
You'll also lead a team of customer support specialists who handle issues that still require human judgment and empathy.
The team We're focused on serving our users and building a robust product above all else.

Grid is a fast-growing team that's deeply passionate about making a difference in the lives of millions.

Today's financial system is built to favor those with money.
Grid's mission is to level that playing field by building financial products that help users better manage their financial future.
We're solving huge problems and believe that every team member has a big role to play.
Come join our growing team in our Seattle office!
We're focused on serving our users and building a robust product above all else.
What we're looking for:
At Grid, we're asking a bigger question: What would customer support look like if you built it from scratch in the AI era?
About us Today's financial system is built to favor those with money.
The role We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid.
Your mission is to leverage AI, automation, data, and operational excellence to create a customer experience that feels fast, personal, and magical-while allowing a lean team to support millions of users.

This listing is sourced directly from Grid's careers page and normalized into a canonical job model.