Harvard University
Patient Services Representative
Boston, MA, United States · Junior
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About the role
- The Patient Services Representative interacts extensively in-person, via telephone, and through email with patients, colleagues, the public, healthcare providers, and other Harvard Dental Center personnel.
- As a first point of contact, the position requires excellent customer service skills, broad-judgment, independent thinking, and problem solving.
- Answers, screens, and processes incoming calls and emails in a professional manner.
Responsibilities
- Supports HDC in event of operational emergency following protocols.
- Performs other related duties as assigned or requested.
- Support for families and caregivers
Requirements
- High School diploma or GED required.
- Have demonstrated skills including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
- Ability to successfully pass a comprehensive background check at hire.
Skills
- Associate's degree
- Dental practice experience.
- Knowledge of dental medical terminology.
- Additional Information
- Appointment End Date:
- Standard Hours/Schedule: 40 hours per week
- Compensation Range/Rate (including Shift Differential if applicable):
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity, Education, Criminal, Credit,
- Work Format Details
- The work schedule and location will be set by the department at its discretion and based upon operational needs.
- Additional details will be discussed during the interview process.
Compensation
- Salary Grade and Ranges
- This position is salary grade level 053.
- Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
- Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
- Learn more about these and additional benefits on our Benefits & Wellbeing Page.
Company info
- We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
- Our mission is to foster a community of global leaders in education, research, and clinical innovation dedicated to improving human health by integrating dentistry and medicine.
- We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives.
Equal opportunity
- EEO/Non-Discrimination Commitment Statement
Visa & Work Authorization
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Certain visa types and funding sources may limit work location.
This listing is sourced directly from Harvard University's careers page and normalized into a canonical job model.