Synapse Health

Team Lead, Qualifications ($23.85 – $29.81)

Hoover, AL · Full-time

Sponsorship not specified$24k-$30kDetected 8 days ago

LogisticsProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsMicrosoft Office

About the role

Our model reshapes how DME is delivered and experienced.
By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients.
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

Prepare, convert, and maintain paper and electronic documentation within the organization's document management systems in accordance with retention policies.
Run insurance cost estimates, support collection of patient responsibility when applicable, and explain rental versus purchase options.
Partner with Training and Quality teams to mentor and coach Qualifications Specialists and support onboarding and ongoing skill development.
Support leadership in driving departmental KPIs by identifying trends, risks, and opportunities for improvement.
Monitor order volumes, requests, and follow-up tasks to help balance workload and maintain service level expectations.
Facilitate Daily Quick Huddles (DQHs) as needed to communicate updates, address priorities, rebalance workload, and support team questions.
Perform additional duties as assigned to support departmental and organizational objectives.
Strong organizational skills with the ability to manage complex, high-volume documentation workflows.
We manage intake, documentation, routing, claims, billing, and patient support.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens.

Manage referrals by ensuring all required clinical documentation is obtained, reviewed, and validated within established timelines.
Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.

The pay range for this position is $23.85 - $29.81 per hour.
This range reflects the anticipated compensation at the time of posting.
Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions.
Compensation discussions are encouraged throughout the hiring process.

At Synapse Health, we're streamlining the durable medical equipment (DME) process.
In this role, you maintain hands-on responsibility for complex qualification work while mentoring and coaching Specialists, monitoring workflow health, and contributing to process improvement initiatives.
This position is fully onsite in the Synapse Health office in Hoover, AL 35244.

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
What We Need:
We are proud to offer work that matters, on a mission that matters.
As a Team Lead, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as both a senior subject matter expert and a day-to-day leader supporting clinical documentation accuracy, payer compliance, and operational efficiency.
Although this position does not have direct reports, it carries meaningful leadership responsibility and is viewed as a pipeline role for future management positions.

This listing is sourced directly from Synapse Health's careers page and normalized into a canonical job model.