ServiceNow

ServiceNow

Sr. Staff Design Program Manager, Core Business Workflows

Santa Clara, CALIFORNIA, United States · Staff+ · Contract

Sponsorship not specified$191k-$334kDetected 21 hours ago
ResearchLeadershipCommunicationMentoring

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 229 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 90%

Of 127 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

108 transfer filings in the last year, covering 258 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
  • Today, ServiceNow is the AI control tower for business reinvention.
  • This diversity inspires passion and creativity among our teams and propels innovation in our products.

Responsibilities

  • That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
  • We're building an AI-native culture where technology and talent are unstoppable together.
  • Employee Experience owns the future of how work gets done for millions of people, across thousands of companies - one entry point, instead of a dozen disconnected systems scattered across HR, IT, Finance, and every other business unit.
  • Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness.
  • Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision-making across design and cross-functional leadership teams.
  • Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities.
  • You'll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.

Requirements

  • Experience working on and managing large projects or programs with cross-functional teams.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress

Nice to have

  • Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
  • Educates cross-functional peers about their discipline and advocates for its value.
  • Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.

Compensation

  • $191k-$334k

Benefits

  • We are Experience advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences.

Company info

  • https://www.linkedin.com/company/servicenow/life/userexperience/
  • Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
  • At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures.
  • We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the research, design, and product content processes.

Equal opportunity

  • ServiceNow is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
  • In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations

Visa & Work Authorization

  • Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.