Gorgias

Senior Lead Product Manager - AI Journey

New York City · Senior

Sponsorship not specifiedDetected 26 days ago

Machine LearningLLMsResearch

About the role

We believe conversations will become the #1 way to shop.
Conversational Commerce is the future of ecommerce, and we're leading that shift.
By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.

Talk to customers constantly, validate hypotheses, and iterate fast on real signal.
Build, not just spec.
Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.
Drive go-to-market.
Own the business judgment behind where the product wins first and how it scales from zero to one to ten.
Partner closely with Engineering, Design, Marketing, Sales, and Success.
You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company.
We're not looking for an ML/AI expert - we're looking for someone who builds.

Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.

Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

define the product, find product-market fit on a net-new build, and drive relentlessly toward it.
This is not a feature-execution or roadmap-maintenance role.
The path is unmapped.
You'll define the plan, build it, and prove it works in the market - with deep ownership, high expectations, and real speed.
🤖 WHAT IS AI JOURNEY?
AI Journey is our autonomous lifecycle marketing agent.
Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools.
We believe an autonomous agent changes that entirely - reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.
🎯 WHAT YOU'LL DO
Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.
Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.
Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.

This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.