Onetp
Customer Support Specialist I - Medical
TPCA Toronto · Full-time
Sponsorship not specifiedDetected 16 days ago
CRMCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Process customer orders and manage order entry workflows
- Take payments and support billing inquiries
- Maintain CRM documentation of all interactions
- Provide telephony and omnichannel customer support (voice/chat/email)
- Support ProShop navigation and basic site troubleshooting
- Manage auto-shipments and recurring orders
- Maintain high accuracy and productivity in repetitive tasks
- Act proactively to improve customer experience and drive retention
- Customer Support Specialist I
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
Requirements
- 1-2+ years of customer service or contact center experience.
- Basic proficiency in CRM systems and Microsoft Office / Google Suite.
- Ability to accurately process orders, payments, and customer requests.
- Strong attention to detail and ability to handle repetitive, high-volume tasks.
- Ability to multitask across voice, chat, and email channels.
- Basic problem-solving skills with the ability to follow defined processes and escalation paths.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
Nice to have
- Exposure to cross-selling or upselling products
- Experience supporting e-commerce platforms or online ordering tools
- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Positive and supportive environment
- Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Competitive salary with incentive programs
Benefits
- Paid training, 2 weeks' vacation leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Diversity, Equity & Inclusion
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
- Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets
- About the job
- An ideal a Customer Support Specialist I for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows.
- This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.
- and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Build and maintain strong customer relationships with dental offices
- Handle product FAQs and provide basic product guidance
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.