Blastpoint

Blastpoint

Customer Success Manager

Remote - US

Sponsorship not specified$80k-$110kDetected 33 days ago
Data AnalysisData ScienceCustomer SuccessCommunicationPublic Speaking

About the role

  • This role is ideal for someone who enjoys solving problems, connecting ideas, and learning constantly.
  • No two customers are alike, and success often comes from asking the right questions, synthesizing information quickly, and bringing thoughtful recommendations that help customers move their initiatives forward.

Responsibilities

  • Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics.
  • Build and maintain strong relationships across all levels of the organization, from day-to-day platform users to executive stakeholders.
  • Lead regularly scheduled strategic meetings to review progress, align priorities, remove obstacles, and maintain momentum toward customer goals.
  • Participate in onboarding sessions, and lead product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success.
  • Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance aligned with each customer's business objectives.
  • Identify expansion opportunities and partner with Account Managers to support upsell and cross-sell initiatives aligned with customer priorities and business objectives.
  • Build and maintain success plans, action plans, and renewal readiness strategies that create transparency, accountability, and a shared understanding of goals and next steps.

Requirements

  • Develop a strong understanding of BlastPoint's product offerings and how they work together to create greater value for customers.

Compensation

  • BlastPoint is a B2B data analytics startup located in Pittsburgh, PA.
  • We believe better decisions lead to better outcomes for businesses and communities alike.
  • BlastPoint helps organizations transform data into intelligence they can act on, driving thoughtful growth and real-world impact.
  • We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys.
  • Why You Should Work for Us
  • $80,000-$110,000

Benefits

  • Continuously monitor customer health, engagement, and success metrics to proactively identify risks and strengthen long-term partnerships.
  • Employee-Focused Culture: We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO.

Company info

  • About BlastPoint
  • BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh.
  • We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys.
  • Serving diverse industries including energy, finance, retail, and transportation, BlastPoint's Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers' financial stress.
  • Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team.
  • Why You Should Work for Us
  • We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO.
  • We also tailor growth opportunities, from skills training to industry conferences.
  • Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers.
  • Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations.

Equal opportunity

  • BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics.
  • Innovation built on a foundation
  • Cards on the table, always
  • "The smartest systems from the most
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This listing is sourced directly from Blastpoint's careers page and normalized into a canonical job model.