Sweetgreen

Infinite Kitchen Operations Specialist

Los Angeles, CA · Senior

Sponsorship not specified$15k-$30kDetected 23 days ago

ExcelRoboticsLeadershipCommunicationProblem SolvingPublic Speaking

About the role

You're the person who ensures adoption of processes and new initiatives at IK's and that the voice of operators and guests informs the future of IK's.
Infinite Kitchen (IK) Operations & Testing - Serve as the primary IK field voice, representing operator perspectives to Technology, People, Facilities, and Operations leadership.

Responsibilities

Serve as the primary IK field voice, representing operator perspectives to Technology, People, Facilities, and Operations leadership. Own and refine feedback loop between support team and IK Operators
Inform test and launch decisions by ensuring cross-functional partners account for operator capacity, training implications, and execution realities before initiatives go live.
Own a portfolio of operational improvement projects across the IK fleet, including but not limited to high-impact initiatives like the IK Bump Screen, IK Lane Assignments for menu launches, IK Restaurant Planograms, IK Deployment Plays, and IK Experience
Surface inefficiencies through field feedback. Partner with Operations leadership to scope scalable solutions, and own implementation end-to-end through to operator adoption.
Lead testing of new operational programs, menu items, and product categories - from designing pilot protocols to gathering structured field feedback and producing clear go/no-go recommendations.
Identify opportunities and implement solutions to improve IK P&L's, team member experience, and guest experience
IK NRO Coordination & Field Support
Lead the IK NRO Ramp Calls process, ensuring new IK openings have the operational coordination they need to hit ramp targets successfully.
This role sits at the intersection of IK technology, restaurant operations, and cross-functional Support Center teams.
This is a role for someone who can earn operator trust, push back on assumptions, and translate field reality into decisions that get made at the Support Center.

Requirements

Restaurant industry experience is required - either as an in-restaurant operator (GM, multi-unit ops, ops lead) or in a corporate/ops services role at a multi-unit restaurant brand.
Experience with in-restaurant automation and robotic technology
The ideal candidate is equally comfortable walking a restaurant with a GM and presenting a recommendation to senior leadership.
Strong data and analytics fluency - comfortable building your own analysis in Excel, reading dashboards, and pressure-testing decisions with data.
Modern analytical toolkit, including comfort using AI tools to work fast and efficiently.
Demonstrated ability to drive cross-functional initiatives without direct org chart authority.
Experience with kitchen automation, robotics, or other restaurant tech platforms is a strong plus, but not a requirement.
The ability to walk into a restaurant and earn operator trust quickly - operators feel heard, and you leave with field insight that influences Support Center decisions.
Cross-functional influence: you bring sharp field perspective into Support Center conversations - campaigns, tech rollouts, process changes - giving cross-functional partners the operator-level visibility they need to design initiatives that work in IK restaurants from day one.
Structured problem-solving in ambiguous spaces - you can build a framework where none exists, move with imperfect information when needed, and know when to wait.
Natural curiosity paired with follow-through - you carry projects through to operator adoption, not just hand-off, and stay with a problem until the answer holds up.
Comfort using AI and analytical tools to accelerate your own thinking and decision-making, not just produce outputs.
Clear communication across audiences - you can translate field complexity into the business framing senior leadership needs to make decisions, and reframe Support Center decisions into clear, executable direction for operators.

Compensation

Starting salary range based on experience
$65,000 - $92,000 USD
Salary range for this role:

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
Employee HSA and FSA

Company info

We're looking for an operationally-minded Infinite Kitchen (IK) Operations Specialist to support Sweetgreen's growing Infinite Kitchen (IK) portfolio.

Apply directly at Sweetgreen →Create a free account for alerts like this View Sweetgreen immigration profile

This listing is sourced directly from Sweetgreen's careers page and normalized into a canonical job model.