Care Access

Care Access

Central Study Coordinator- Retention

USA Remote · Mid · Full-time

No sponsorship$65k-$75kDetected 6 days ago
GCPCustomer SupportCadenceClinical TrialsClinical ResearchResearchCommunicationCritical ThinkingTime Management

About the role

  • About Care Access Care Access is working to make the future of health better for all.
  • With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.
  • To learn more about Care Access, visit www.CareAccess.com.

Responsibilities

  • Assess if a patient is understanding their results or if more support is needed, including a potential discussion with the study doctor
  • Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program.
  • Manage participant referral work across several clinical protocols simultaneously
  • Document all patient interaction appropriately and in accordance with GCP and ALCOA-C
  • Perform the Informed Consent process with participants virtually by using e-consent technology.
  • General Patient Support
  • Manage participant communication via a call center software, texts, emails, and other platforms and systems
  • Manage, update, and maintain participant activity in a dedicated tech management system in real time
  • Perform quality checks for self and others to ensure overall quality and integrity of data
  • Identify and implement new ways of retaining and engaging potential study participants

Requirements

  • Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines

Compensation

  • The expected pay range for this role is $65,000 - $75,000 USD per year for full time team members.

Benefits

  • Lab Result Return (Patient Education)
  • Educate and prepare participants on potential study opportunities using the provided educational materials and tools.
  • Collaborate, review, and provide feedback/input on the development of education materials for the program

Visa & Work Authorization

  • Care Access is unable to sponsor work visas at this time
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This listing is sourced directly from Care Access's careers page and normalized into a canonical job model.