omnigroup

Sales Order & Operations Coordinator

Accra, or

Sponsorship not specifiedDetected 14 days ago

SalesOutbound SalesExcelSAPSupply ChainLogisticsERPInventory ManagementCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

JOB PURPOSE: The Sales Order & Operations Coordinator is responsible for facilitating the smooth execution of customer orders by coordinating efforts across Sales, Production and Logistics.
This role acts as the central point of contact to ensure order accuracy, adherence to delivery schedules and high levels of customer satisfaction.
The Coordinator focuses on executing daily tasks efficiently, supporting the sales team with administrative precision and maintaining clear communication channels with internal and external stakeholders to resolve issues promptly.

Act as the administrative support link for the sales team, assisting with order amendments, cancellations and contract clarifications as needed.
Operations & Logistics Support
Maintain organized and up-to-date records of all order-related activities, including deliveries, backorders, and inventory adjustments.
Maintains close working relationships with Sales, Production, Warehouse and Logistics team members to ensure operational alignment.

A minimum of a Bachelor's degree in Business Administration, Supply Chain Management, Sales or a related field.
A minimum of 2 to 3 years of experience in a coordination or administrative support role, such as sales order processing, customer service coordination, or logistics administration
experience in a manufacturing or FMCG environment is an advantage.
Familiarity with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, or Bizom) for order entry and inventory checking.
Proficient knowledge of the order-to-cash cycle with a focus on accurate data entry and verification.
Intermediate to Advanced proficiency in Microsoft Excel (must be capable of using VLOOKUP's, Pivot Tables) and the full Microsoft Office Suite.
Ability to learn and adapt to in-house order management and ERP software quickly.
Ability to relate effectively to people at all levels and work collaboratively across departments.
Ability to cope with work, time and people pressures in a fast-paced environment.
Prepare shipping and customs documentation as required, verifying accuracy before dispatch.

Collaborate with production and warehouse personnel to relay order priorities, confirm stock availability, and communicate production timelines.
Act as the primary contact for customers regarding routine order updates, delivery statuses, and stock queries.
Monitor inventory data provided by the warehouse to ensure alignment with customer demand and prevent stock-outs.

Issue order acknowledgements and invoices to customers in a timely manner, ensuring all documentation is complete.
Proactively notify customers and internal sales teams of any anticipated delays or discrepancies in the order cycle.

This listing is sourced directly from omnigroup's careers page and normalized into a canonical job model.