UnitedHealth Group

Lead AI ML Engineer - AWS Connect - Remote

Schaumburg, Illinois, USA · Full-time

No sponsorship$113k-$193kDetected 26 days ago

TypeScriptNode.jsAWSMachine Learning

About the role

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
The salary for this role will range from $112,700 to $193,200 annually based on full-time employment.

Design and manage Amazon Connect contact flows (IVR & chat) Build Lambda-based integrations for backend APIs Integrate with Lex bots and external systems Optimize routing, queues, and call handling Ensure high availability, monitoring, and performance Lead production support, RCA, and continuous improvements Architecture Expectations Decoupled design (Connect Lambda APIs) Clean separation of routing, business logic, and integrations Scalable and reusable contact flow patterns Success Criteria Stable call flows with low failure rates Efficient routing and reduced wait times Solid monitoring and quick issue resolution You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
Leads design and delivery of scalable voice and chat solutions using Amazon Connect, owning contact flows, integrations, and overall platform reliability.

Candidates are required to pass a drug test before beginning employment. #OptumTechPJ
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

5+ years of experience with APIs, event-driven design, and IVR systems 2+ years of experience with Node.js (TypeScript preferred) 2+ years of experience with

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Services, Amazon Connect, AWS Lambda, Amazon API Gateway 2+ years of experience with conversational: Amazon Lex Must be authorized to work in the United States without the need for current or future employer-sponsored vi

This listing is sourced directly from UnitedHealth Group's careers page and normalized into a canonical job model.