Notion
Enterprise Customer Success Manager, AMER
San Francisco, California
Sponsorship not specified$180k-$240kDetected 28 days ago
Agentic AIFigmaAccount ManagementCustomer SuccessCollaboration
About the role
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.
- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.
- Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
Responsibilities
- As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.
- Drive AI adoption, value delivery, and renewals for a book of named accounts.
- Lead AI workshops to build and deploy workflows that solve specific business problems.
- Co-build customer success plans to help every customer achieve desired objectives.
- Partner with AEs on growth strategy while owning customer activation and renewal readiness.
- Document and share key findings/learnings with the broader Notion organization.
- Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more.
- Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.
Requirements
- You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Skills
- 7+ years of success in your current Customer Success or Account Management role
- You have experience driving the end-to-end customer journey - from adoption to renewal
- Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
- You are a power user of Notion
- You have experience working with a technical product and multiple commercial models (seats, usage)
- You've been a first or early hire at a fast growing start up
- You have experience using Notion at a past or current company
Compensation
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.
Company info
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
- Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
- In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
- Notion helps you build beautiful tools for your life's work.
- In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work.
- Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
- In-person collaboration is essential to Notion's culture.
- We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days.
- Certain teams or positions may require additional in-office workdays.
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s.
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life.
This listing is sourced directly from Notion's careers page and normalized into a canonical job model.