Action1
Technical Support Engineer Tier I
North Carolina, United States
Sponsorship not specifiedDetected 12 days ago
PowerShellLinuxCybersecurityCustomer SupportVPNCommunicationProblem Solving
About the role
- Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes-it just works and is always free for the first 200 endpoints, with no functional limits.
- Troubleshoot and resolve customer issues via phone and other communication channels.
Responsibilities
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
Skills
- In 2025, Action1 was recognized by Inc.
- 5000 as the fastest-growing private software company in America.
Benefits
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
Company info
- Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies.
- By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.
- The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.
- Follow up with customers post-troubleshooting to ensure full product functionality.
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This listing is sourced directly from Action1's careers page and normalized into a canonical job model.