Kansashealthsystem

Kansashealthsystem

Call Center Rep Lead

Kansas City, KS · Contract

Sponsorship not specifiedDetected 12 hours ago
StatisticsOutbound SalesCustomer SupportLeadershipCommunicationMentoring

About the role

  • Ensures all of these transactions are documented in Call Center software
  • Ensures that Call Center Representatives complete their assigned daily tasks.
  • Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system

Responsibilities

  • Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.

Skills

  • High School Graduate or GED.
  • 4 or more years of experience as a Call Center or Customer Service Representative in a fast-paced environment with leadership abilities.
  • Associates Degree in communications, business or health care administration.
  • Exceptional verbal and written communication skills.
  • Exceptional computer software skills. Ability to work with a wide variety of software needs.
  • Ability to interact and communicate with a diverse population using sensitivity, tact and discretion.
  • Ability to coordinate activities or tasks for diverse teams.
  • Ability to handle multiple projects and prioritize requests.
  • Ability to plan and make a decision by using logic to identify key facts, explore alternatives and propose quality solutions.
  • Assists with distributing database work and other projects assigned to the Call Center
  • Assists with gathering and maintaining information for all databases
  • Assists with maintaining and updating all departmental databases, including provider, caller, and insurance databases.

Compensation

  • annual and ad hoc reports regarding call center volume, patient referrals,

Benefits

  • The health system is an equal employment opportunity employer.
  • See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
  • Ensures that there is adequate phone coverage during the day and maintaining great customer service in the absence of the Supervisor
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This listing is sourced directly from Kansashealthsystem's careers page and normalized into a canonical job model.