Clubessential

Customer Support Specialist I, Accounting

Remote (United States)

Sponsorship not specifiedDetected 23 days ago

CRMAccountingForecastingBudgetingCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
Act as a trusted advisor to clients, managing expectations and promoting product adoption.

Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
Maintain full product knowledge by engaging in product release information along with any new products or services offered.
Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.
Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation.

Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.

Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred.
Strong technical proficiency with curiosity and ability to quickly learn new software and technologies.
Solid understanding of financial processes including budgeting, forecasting, and financial reporting.
Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
Process-oriented with a knack for improving and streamlining operations.
So even if you think you do not tick all the boxes, we still encourage you to apply.
To start your application, please submit your resume, and we will be in touch as soon as we can.
You can email us at talentsupport@xplortechnologies.com.

Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.

n work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship

This listing is sourced directly from Clubessential's careers page and normalized into a canonical job model.