Sonder (sonder.io)

Sr. Front Desk Hospitality Agent

Boston, MA, USA · Senior

Sponsorship not specifiedDetected 91 days ago

EpicLeadershipCommunicationProblem SolvingMentoringWritingHACCP

About the role

Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler.
Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel.
We aspire to build a workplace where employees can thrive.
Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

In markets where applicable you will also be required to
someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
Proficiency in languages other than English is an asset.

Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.

For eligible employees, benefits may include:
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring.

Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience.
Our are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents.
Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other.
It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.
Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members.
Each of these principles is at the heart of what we do.
We are an equal-opportunity employer and value diversity at our company.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups.
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
Extend Hospitality To All is one of Sonder's Leadership Principles.
These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.

This listing is sourced directly from Sonder (sonder.io)'s careers page and normalized into a canonical job model.