St. Charles Health System
Patient Service Representative - Family Care
La Pine, OR
Sponsorship not specified$21k-$28kDetected 27 days ago
StatisticsOnboardingCustomer SupportEHR/EMRPatient CareCommunicationOrganizational Skills
About the role
- The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.
Responsibilities
- This position does not directly manage any other caregivers.
Requirements
- Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
- Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Nice to have
- Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Skills
- Read, write, speak, and understand English.
- Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
Compensation
- $21.30 - $27.69
- Family Care Clinic - La Pine, Oregon
- TITLE: Patient Service Representative 1
- REPORTS TO POSITION: Clinic Supervisor/Manager
- DATE LAST REVIEWED: January 2025
- OUR VALUES: Accountability, Caring and Teamwork
- Pay range: $21.30 - $27.69
Benefits
- Charles Medical Group
- In the spirit of love and compassion, better health, better care, better value
- The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
- Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.
- Performs real time eligibility (RTE) for insurance benefits.
Company info
- OUR VALUES: Accountability, Caring and Teamwork
- DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
- POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.
- PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
- Patient Scheduling
- Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
- Pre-Arrival and Financial Clearance
- Uses RTE information to accurately route scheduling requests or schedule appointments.
- Ensures authorization is linked to all appointments at the time of check in.
- Reconciles daily schedules with appointment reports.
- Responsible for addressing registration related work queue items that require resolution prior to encounter closure.
- Patient Registration
- Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.
- Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.
- At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day's services.
- Clinic Daily Operations
- Maintains patient access related departmental files, programs and lists.
- Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.
- Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.
- Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.
- Faxing, scanning, indexing medical records into document management system.
- Opening and distributing incoming communications (mail, paper and electronic faxes).
- Customer Service
- Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
- Supports the vision, mission, and values of the organization in all respects.
- Provides direction and assistance to patients as needed.
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This listing is sourced directly from St. Charles Health System's careers page and normalized into a canonical job model.