mna

Senior Manager, Client Services - South

Calgary, Alberta · Senior · Full-time

Sponsorship not specifiedDetected 16 days ago

ForecastingBudgetingHRResearchLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringAdaptabilityMicrosoft Office

About the role

Conduct labour market analysis; consult with internal and external stakeholders and Education, Training, and Research department's staff to determine client training and employment needs.
Evaluate and report trends and issues that may affect clients, projects, the economy, or local labour market, and incorporate into the regional annual work-plan.

Manage the operational and fiscal activities of the region through effective leadership and optimum service delivery, ensuring directives from senior management are communicated in an effective manner.
In collaboration with the Associate Director of Client Services, develop, maintain, and update the policies, procedures, employee training plans and supporting forms.
Ensure applicable expenses are within budget and implement carry forward activities as needed.
Monitor client applications and project files and conduct a quarterly review of client data in the KETO database to maintain error free data.
Manage staffing responsibilities and perform supervisory duties including hiring and training, assigning job duties, conducting performance evaluations, and mentoring the regional team.
Liaise with government, other ISETP agreement holders, employers, and industry to build partnerships that further organizational and/or client objectives.
Ability to maintain strict confidentiality.
Strong verbal and written communication skills with the ability to write and prepare clear, concise documents such as contracts, proposals, reports, and other correspondence.
The opportunity to work for the Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.

Minimum 5 years' experience in a similar role, with a minimum of 3 years' experience leading a team of direct reports.
Experience in budgeting, financial forecasting, and reporting.
Knowledge of Métis culture and barriers to sustainable employment, and of challenges and socio and economic factors facing Indigenous individuals, particularly Métis.
Experience working within an Indigenous or non-profit organization is a strong asset.
Ability to work a regular schedule Monday - Friday, 8:30 AM - 4:30 PM, with weekend and evening availability, as required.
Ability to travel throughout Alberta, as required.
The successful candidate will be a self-motivated individual with excellent interpersonal skills and proven leadership experience.
Post-secondary education in Business, Management, Social Sciences, or related field.
Experience in developing and implementing training programs, and internal processes and procedures.
Other Requirements
Reliable transportation and a valid Class 5 driver's license.
Submission of a clear and Police Information Check.

Collaborate with the Associate Director of Client Services to develop and implement a regional annual work plan derived from the Education, Training and Research department's Business Plan and Annual Operational Plan to meet the training and employment needs of the Métis community and the regional labour market.
Evaluate and report trends and issues that may affect clients, projects, the economy, or local labour market, and incorporate into the regional annual work-plan.
Prepare quarterly updates and progress reports based on the regional annual work plan including fiscal Year-to-Date status of clients and projects, financial commitments vs. actual costs, targets achieved, marketing activities, partnerships created, and other data.
Prepare and submit the regional report for preparation of the Annual Report.
Comply with all federal and provincial legislation, follow the terms of the Education, Training, and Research's Annual Operational Plan and the ISETP Agreement as outlined in the Education, Training, and Research's procedure manual, and seek clarification when required.

Meaningful work in a fun and supportive work environment.
A comprehensive benefit package.
Generous time off policies.
Collaborate in the development and operationalization of new programs and services resulting from the Education, Training, and Research department's strategic priorities.
Design and implement a regional communication plan based on knowledge of the Métis community, organizations, community resources, educational institutions and regional employers.
consult with internal and external stakeholders and Education, Training, and Research department's staff to determine client training and employment needs.
Develop budgets, and other documents to ensure compliance with the Indigenous skills and employment training program (ISETP) performance measures and established Education, Training, and Research department's procedures.
Manage client service and project budget allocation utilizing Education, Training, and Research's financial software and monthly finance reports to track Year-to-Date payments and commitments.

This listing is sourced directly from mna's careers page and normalized into a canonical job model.