Mybrightwheel

Customer Account Specialist

United States

Sponsorship not specified$60k-$70kDetected 26 days ago

SalesforceAccount ManagementExcelCustomer SuccessLeadershipCommunicationCollaboration

About the role

Our Team Our team is passionate, talented, and customer-focused.
We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
Who you are You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day.

Understand every customer's goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction
Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback

You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day.
Proven track record of hitting/exceeding challenging goals
Experience in sales, account management or customer success, with a focus on customer retention
Exceptional ability to identify customer challenges, recommend solutions, and overcome objections with tenacity, patience and deep empathy
Strong work ethic, determination to succeed, and a team-first mindset
Highly coachable, eager to learn, and energized by collaboration
Naturally curious, resourceful, and proactive in solving problems
Comfortable operating in a high volume environment (e.g., 60-70 calls/day)
Excellent communication, organizational, time-management, and prioritization skills
High tolerance for ambiguity - this is one of our newest teams and the role and goals will change over time

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.

Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day.

Preferred Experience: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish

Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers
Leverage your brightwheel product knowledge to lead meaningful customer conversations and help customers maximize their brightwheel experience
Call, email and text our current customers to assess brightwheel engagement, identify challenges, drive resolutions, and secure their commitment to staying on brightwheel
Test and pilot new outreach tactics to boost retention and increase the value customers get from brightwheel
All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process.

This listing is sourced directly from Mybrightwheel's careers page and normalized into a canonical job model.