Backops Ai

Head of Customer Success

San Francisco, USA

Sponsorship not specifiedDetected 1 day ago

Account ManagementSupply ChainLogisticsCustomer SuccessCadenceLeadership

About the role

This is a leadership role with your hands still on the work.
You will work directly with the founders, sales, product, and engineering, and you will be a senior voice in how the company operates.

As our enterprise base grows, customer success is becoming a core driver of our business, not a support function.
Lead, coach, and develop the existing customer success team, and grow it as the customer base expands Own net revenue retention, gross retention, and expansion across the portfolio
As Head of Customer Success, you will lead our customer success team and own retention, adoption, and net revenue retention across our enterprise base.
You will manage and coach the CSMs who own day-to-day accounts, while personally engaging the most strategic relationships and setting the strategy, playbooks, and metrics for the whole function.
able to sharpen and scale a function, not just maintain one Willingness to stay close to the work and carry strategic accounts personally at this stage Why Join Now?

We are experiencing monumental growth, expanding into new enterprise verticals, and building several major capabilities that have not yet been publicly announced.
Our largest customers build their operations on BackOps, and how we retain and expand them will define the next phase of the company.
We have an early customer success team in place and we are looking for a Head of Customer Success to lead it, own the outcomes, and scale the function as we grow.

This listing is sourced directly from Backops Ai's careers page and normalized into a canonical job model.