Instrumental Inc

Sr. Manager, Strategic Accounts

Palo Alto, USA · Senior

Sponsorship not specified$186k-$214kDetected 113 days ago

Customer SuccessHardware DesignLeadershipMentoring

About the role

We capture digital exhaust and engineering context from assembly lines-images, test logs, BOM data, performance, repair cycles-and our AI engines identify insights that are difficult or impossible for human engineers to find.
We value passion and the ability to learn - you're encouraged to apply even if your experience doesn't match the job description precisely!
The following is a representative annual base salary range for this position within the Bay Area: $186-214k.

Instrumental builds the manufacturing acceleration platform behind the world's most complex electronics.
We accelerate the companies building the AI era by improving manufacturing yield, throughput, and ramp.
NVIDIA, Meta, L3Harris, and their manufacturing partners rely on Instrumental to accelerate new product introduction and production.
You will lead a team responsible for delivering measurable outcomes across these accounts while working closely with Instrumental leadership to expand the platform across new programs and factory sites.
Build and maintain relationships with hardware engineering, operations, and quality leaders, influencing Directors and VPs responsible for new product introductions and manufacturing performance.
Partner cross-functionally within Instrumental with Sales, Product, Engineering, and Data teams to ensure customer deployments are successful and to bring field feedback into product development.
We're a growing team that works collaboratively, supports each other, and is energized by having impact.
Identify and drive expansion opportunities within existing accounts, positioning Instrumental as a critical platform for improving product quality, accelerating launches, and protecting manufacturing margins.

Has 8-12 years of experience in electronics development, manufacturing, or hardware program leadership roles, with exposure to high-volume consumer hardware products.
Has experience leading teams responsible for complex technical or operational programs, with a track record of coaching strong performers and maintaining a high performance bar.

The following is a representative annual base salary range for this position within the Bay Area: $186-214k.
In addition, job level and salary opportunities are evaluated through our interview process - we review the experience, knowledge, skills, and abilities of each applicant.

Instrumental is proud to offer a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave.

Instrumental has become mission-critical for manufacturers building and scaling the next generation of AI infrastructure hardware.
In this role, you will own operational execution and expansion across Instrumental's High Volume Electronics (HVE) customers-some of the most recognizable consumer hardware companies in the world.
Own operational execution across Instrumental's High Volume Electronics (HVE) customers, ensuring deployments deliver measurable outcomes and expand across programs and factory sites.
Drive value across the hardware development and manufacturing lifecycle, including NPI, PVT, Ramp, and Mass Production, helping customers identify defects faster, stabilize yield, and accelerate root cause analysis.
Lead and develop a team of Customer Success professionals responsible for day-to-day engagement with HVE customers, establishing clear operating rhythms and performance expectations.

This listing is sourced directly from Instrumental Inc's careers page and normalized into a canonical job model.