Csc Holdings LLC

Analyst I Business Process Transactions

USA - TX - PLANO, USA

Sponsorship not specifiedDetected 35 days ago

ExcelCustomer SupportCommunicationProblem SolvingCritical Thinking

About the role

As an Associate Claims Examiner, you are the voice of Genworth, responsible for delivering excellent customer service to call center customers, operating in a culture centered around teamwork and collaboration.
You will be in a front line, customer interactive position on our Annuity Claims team, providing timely and accurate information directly to calling customers as well as processing transactions to meet the customers' needs.
You will receive detailed training giving you the expertise to help our customers and their families navigate their decision to combat the financial challenges of aging.

Seek solutions rather than just identify problems and partner with teams across sites to achieve common goals

Two years customer service or claims experience
Excel in customer service as evidenced by professional and empathetic demeanor in all interactions
Proven ability to deliver outstanding service through effective communication via telephone and written correspondence
Experience using Windows applications in a professional environment
Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision
Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates
Attention to detail
Critical thinking and problem solving skills

DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
Take inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract
Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes
Able to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammates
Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers' needs, and process changes that meet our business needs

am that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship

This listing is sourced directly from Csc Holdings LLC's careers page and normalized into a canonical job model.