Twilio careers

Twilio careers

Principal, Design Researcher

Remote - US · Principal

Sponsorship not specified$171k-$214kDetected 2 days ago
Machine LearningA/B TestingUX ResearchProduct StrategyResearchLeadershipCommunicationMentoring

About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.
  • That said, every hiring decision is made by real Twilions! .

Responsibilities

  • Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects
  • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
  • Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

  • Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
  • 7+ years of experience in design research, user research, or a related field-preferably with time spent in innovation or new product development environments.
  • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
  • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
  • Bachelor's or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.
  • Experience working with AI ML technology and customer engagement platforms
  • Experience working in trust, security, or fraud prevention
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
  • Exceptional communication, storytelling, and influence skills-executive presence a must.
  • Passion for working on highly cross-functional teams and an entrepreneurial, "builder" mentality.

Skills

  • Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers

Compensation

  • The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00-$213,900.00.
  • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $181,200.00-$226,500.00.
  • Based in the San Francisco Bay area, California: $201,280.00-$251,600.00.
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team.
  • We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present.
  • In this role, you will lead Horizon 3 innovation-imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.
  • As part of our team, your mandate is to look beyond current product lines and incremental enhancements.
  • Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more.
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.
  • Your career at Twilio is in your hands.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Twilio careers's careers page and normalized into a canonical job model.