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LN Venues, Venue Applications Support Analyst (Pennsylvania)
Work From Home - Pennsylvania, USA
Sponsorship not specifiedDetected 10 days ago
AccountingExcelHRCustomer SupportCommunication
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
- Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
Responsibilities
- The Venue Applications Support Analyst plays a pivotal role by ensuring technology at our venues functions seamlessly.
- Whether it be inputting system data or troubleshooting technical issues, the Venue Applications Support Team (VAST) is the go-to resource for thousands of end-user operators throughout our amphitheaters, clubs, and theatres.
- Point-of-Sale (PoS) applications support is the focus of the role, although VAST supports a variety of systems including: CCTV, Digital Signage, Time & Attendance, and more.
- Given that our events are crucial revenue-earning opportunities-and often occur after conventional business hours-VAST Analysts provide on-call support on a rotating basis, often "saving the day" when IT issues arise during a show.
- Establish processes for completing support tasks with improved accuracy and timeliness
- Lead on-call helpdesk hotline during peak support times
- Travel to venues for software implementations and support
- These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
- Point-of-Sale (PoS) applications support is the focus of the role, although
- VAST supports a variety of systems including:
Requirements
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Nice to have
- Author end-user guides to improve understanding & usability of the system for operators
- Test new versions of software frequently and thoroughly
- Provide exceptional customer service to users with varying technical aptitude
- Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
- Exceptional attention to detail for identifying patterns and curating obscure system data
- Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
- Diligence in troubleshooting complex problems with little information to reach resolution
- Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
Compensation
- Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
- Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
Benefits
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
- We also afford equal employment opportunities to qualified individuals with a disability.
Company info
- Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
Equal opportunity
- Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
- Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
- We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
- For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
Visa & Work Authorization
- Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
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